Shipping and Return policy
Card Affairs is currently shipping all over India.
We do ship internationally on special requests.
At Card Affairs we understand how important it is to receive your purchased products in the finest condition, and on time. Know this - we work around the clock to try and get you your products in the shortest timeframe possible.
Please note: all the products in your order will be shipped together in one shipment and working days do not include the weekend + national†holidays. We ship within 3 - 7 working days.
In case the customer is not reachable or does not accept delivery of products in these attempts Card Affairs†reserves the right to cancel the order(s) at its discretion. On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location. In situations beyond our control there may be circumstances, which cause a delay. In such cases, Card Affairs will ensure delivery in the earliest possible timeframe.†This will also be followed by an SMS conveying the same. Sometimes, delivery may take longer due to:
- Bad weather
- Flight delays
- Political disruptions
- Other unforeseen circumstances
In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates. Also, we will not be able to compensate for any mental agony caused due to delay in delivery.
Free Shipping within India - for orders which are paid online. Additional Rs 30 for orders placed with COD
Cash On Delivery
Cash on delivery can be availed by clicking on the COD option on checkout.
If the product or packaging has been tampered with, do not accept the order
No credit/debit cards are accepted at the door under the Cash on Delivery method
How do I know if my area is serviceable or not?
Can I opt for Cash On Delivery payment in my area?
If you want to know whether your area is serviceable or not, you can email us at email@example.com provide your PIN code. We will inform you within 24 hours.
RETURN & EXCHANGE POLICY
Card Affairs has a no questions asked return policy. We might request you to share an image of your product/ s. For your order to qualify as a return or exchange:
You must raise a return request by emailing us on firstname.lastname@example.org within 48 hours of receipt of your order
-Product packaging, labels & tags must not be tampered with
-Product must be in perfect condition
-Exchanges will be processed only once the product has been received in our warehouse and has been checked for quality
-Refunds will only be processed for damaged or defective products in the form of store credit. Please note the shipping charge of Rs. 75 where applicable will not be refunded
For prepaid orders, in case of order cancellations or orders that go to abandoned cart, refund will be processed back to the same payment method via the payment gateway. Timeline for same would be 5-7 working days.
Once you have requested for a return/ exchange the product will be collected within 7 working days.
If you choose to self-ship the products, they should be dispatched within 48 hours after the return request is raised and packed securely to prevent any damage during transit
CancellationsThe whole order amount will be refunded if the order is cancelled, lost or undelivered to your preferred location.
Card Affairs reserves the right to cancel any order without any explanation for doing so, under the circumstances where the requirement could not be met. The company will ensure that any communication of cancellation of an order or any applicable refund will be made in a reasonable time.